GENERAL
1. Why do you donate the profits back?
2. Why don't you shoot
away sporting events?
3. When do you donate
the profits back to any given team?
4. How long will you keep
the pictures online for?
5. Do you sponsor any teams, groups or events?
==========================================================
USING OUR SERVICES
6. Can you come photograph my/my child's event?
7. How much do you charge to photograph
an event?
8. Are you available for private events, family shoots, weddings, etc?
==========================================================
ORDERING PHOTOGRAPHS
9. Do you offer any packages or quantity
discounts?
10. Can I buy the digital image or a CD of images?
11. Are your photographs in color or black &
white?
12. Can I order your pictures over the phone, through email, or through the mail?
13. Can I order prints from different albums or galleries?
==========================================================
ISSUES WITH YOUR ORDERS
14. Part of my order is missing. Where's the rest?
15. I received the wrong pictures with an online order.
What do I do?
16. I received an email saying that my order has shipped, but its been awhile and they have not come. Where is my order?
==========================================================
GENERAL
1.
Why do you donate the profits back?
-top-
Because we view what we do as an opportunity to give back to our community. All of us
involved have other jobs that allow us to pay the bills...we are just
thrilled that people like our pictures enough to buy them. Because we
view this as a ministry, we are thrilled when we are able to give back
to our community! Our faith guides what we do...not the money.
2.
Why don't you shoot away sporting events?
-top-
Because of our schedule, it makes it difficult for us to get away. There
are those rare exceptions. If you have an event outside of Ashland you
would like us to cover, we either ask that you cover our gas expenses. Also, there are plenty of events in Ashland to keep us busy here. Please feel free to contact us about any event you would like us to cover and we can check our availability.
3.
When do you donate the profits back to any given team?
-top-
We tend to donate the profits back following the conclusion of the season
that event was held. If you have not yet received your donation check
and would like to request it, please contact us.
4.
How long will you keep the pictures online for?
-top-
Photos hosted through Shutterfly are no longer available to view online as they were our old photo provider. However, we still will have those photos and they can be re-posted through our new website. We will not be reposting every gallery that was through Shutterfly, but only those requested by a customer for viewing or ordering. All photos on our new website are slated to be online for the length of our agreement with our current provider.
5. Do you sponsor
any teams, groups or events?
-top-
It depends. Since most of
the money we donate back is directly linked to the photograph sales
from that team/event, it's hard to donate to additional groups. However,
in the past we have sponsored several baseball teams. Please contact us if you are interested in sponsorship.
==========================================================
USING OUR SERVICES
6. Can you
come photograph my/my child's event?
-top-
We can sure try. Please understand that all of us associated with Black
and White are volunteers. We will come to your event depending on our
availability, weather, and location. Click HERE
to learn how to request our services. Please note that for youth sports outside of the schools, we usually require an invitation from either a parent or a coach. If the event is held within a school or is part of an organized tournament, we will require proof of our ability to photograph at the location.
7. How much do
you charge to photograph an event?
-top-
If it is a sporting event in Ashland we charge nothing for our services.
All we ask is that you help distribute our cards to those in attendance.
If the sporting event is outside of Ashland we charge $0.58 per mile
and any meals (i.e. if we are there over lunch or dinner, we ask that
a meal be provided). If it is a private event we charge $30 per
hour (weddings are at a different rate). For more information on our fees, please contact us.
8.
Are you available for private events, family shoots, weddings, etc?
-top-
Yes. But again, it all depends on our availability. To arrange a private
session, please email Tim
Black.
==========================================================
ORDERING PHOTOGRAPHS
9. Do you
offer any packages or quantity discounts?
-top-
We currently offer a volume discount on Action/Event Photographs. if you spend over $50, you'll save $5. If you spend over $100, you'll save $15! We do offer packages when shoot a team's athlete & team photos (not action photographs). For details on discounts on our portrait prints, please view our Price Guide Sheet.
10. Can I
buy the digital image or a CD of images?
-top-
Black and White Services does not release
the original image files if you have purchased a print through our site
for free. You are able to purchase a digital file for $9.95 per each image. These images can be purchased online!
11. Are your
photographs in color or black & white?
-top-
Yes, all of our photographs are sold
in color. Our name, Black and White Services, is merely that, our name.
However, if you like, we can convert a photo to Black and White for
you at no additional cost. Oddly enough, this is one of the most common
questions we get asked!
12. Can I order your pictures over the phone, through email, or through the mail?
-top-
Our most mode of selling our photographs is through onlne sales with payment by credit card. For portraits and our custom work (collages and wall clings), payment is by check, cash or money order. However, new to 2011, we are now able to sell Vouchers which we will sell on-site at events. You are able to purchase a voucher with check or cash and then use this a mode of payment online. This way, you can still purchase online, but are not required to enter a credit card.
13. Can
I order prints from different albums or galleries?
-top-
You are able to order pictures from any sport or event hosted through our site. Simply add photos to either your shopping cart or add to your favorites. For questions regarding this, please contact us. By ordering all of your prints in one order, you save on your shipping charges!
==========================================================
ISSUES WITH MY ORDER
14. Part
of my order is missing. Where's the rest? -top-
If part of your order has not arrived, please contact
us immediately. Be sure to have your order number available. Please review your order confirmation to confirm whether or not your order may arrive in multiple shipments. Please contact us.
15. I received
the wrong pictures with an online order. What do I do? -top-
Ooops. Sorry about that. We know it can be frustrating to order one
thing, but get another. Please contact us versuses attempting to re-order your print as we cannot refund your next purchase if you do not contact us first. We stand behind our photos and their quality and will do what it takes to make things right for you! Please contact us so that we can resolve the issue for you as soon as possible.
16. I received an email saying that my order has shipped, but its been awhile and they have not come. Where is my order? -top-
Please be aware that although the return address on the shipping will say Ashland, OH, your order actually prints and ships from California. Please allow 7-10 days (more during holiday seasons) for 1st Class shipping. If after 10 days your order has still not arrived, please contact us and we will contact our printer to check the status of your order.
|
