GENERAL
1. Why do you donate the profits back?
2. Why don't you shoot
away sporting events?
3. When do you donate
the profits back to any given team?
4. How long will you keep
the pictures online for?
5. Do you sponsor any teams, groups or events?
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USING OUR SERVICES
6. Can you come photograph my/my child's event?
7. How much do you charge to photograph
an event?
8. Are you available for private events, family shoots, weddings, etc?
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ORDERING PHOTOGRAPHS
9. Do you offer any packages or quantity
discounts?
10. Can I buy the digital image or a CD of images?
11. Are your photographs in color or black &
white?
12. Can I order your pictures over the phone, through email, or through the mail?
13. Can I order prints from different albums or galleries?
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ISSUES WITH YOUR ORDERS
14. Part of my order is missing. Where's the rest?
15. I received the wrong pictures with an online order.
What do I do?
16. I received an email about free shipping or a special
discount through Shutterfly. Why does that not apply to my order?
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GENERAL
1.
Why do you donate the profits back?
-top-
Because we view what we do as an opportunity to give back to our community. All of us
involved have other jobs that allow us to pay the bills...we are just
thrilled that people like our pictures enough to buy them. Because we
view this as a ministry, we are thrilled when we are able to give back
to our community! Our faith guides what we do...not the money.
2.
Why don't you shoot away sporting events?
-top-
Because of our schedule, it makes it difficult for us to get away. There
are those rare exceptions. If you have an event outside of Ashland you
would like us to cover, we either ask that you cover our gas expenses
or provide a ride. Also, there are plenty of events in Ashland to keep us busy here.
3.
When do you donate the profits back to any given team?
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We tend to donate the profits back following the conclusion of the season
that event was held. If you have not yet received your donation check
and would like to request it, please contact us.
4.
How long will you keep the pictures online for?
-top-
Photos hosted through Shutterfly will remain online until sometime mid-summer 2009. At that time, those links will become inactive. However, we still will have those photos and they can be re-posted through our new website. We will not be reposting every gallery that was through Shutterfly, but only those requested by a customer for viewing or ordering. All photos on our new website are slated to be online for the length of our agreement with our current provider.
5. Do you sponsor
any teams, groups or events?
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It depends. Since most of
the money we donate back is directly linked to the photograph sales
from that team/event, it's hard to donate to additional groups. However,
in the past we have sponsored several baseball teams. Please contact us if you are interested in sponsorship.
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USING OUR SERVICES
6. Can you
come photograph my/my child's event?
-top-
We can sure try. Please understand that all of us associated with Black
and White are volunteers. We will come to your event depending on our
availability, weather, and location. Click HERE
to learn how to request our services. Please note that for youth sports outside of the schools, we usually require an invitation from either a parent or a coach.
7. How much do
you charge to photograph an event?
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If it is a sporting event in Ashland we charge nothing for our services.
All we ask is that you help distribute our cards to those in attendance.
If the sporting event is outside of Ashland we charge $0.58 per mile
and any meals (i.e. if we are there over lunch or dinner, we ask that
a meal be provided). If it is a private event we charge $30 per
hour (weddings are at a different rate). For more information on our fees, please contact us.
8.
Are you available for private events, family shoots, weddings, etc?
-top-
Yes. But again, it all depends on our availability. To arrange a private
session, please email Tim
Black.
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ORDERING PHOTOGRAPHS
9. Do you
offer any packages or quantity discounts?
-top-
At this time we do not. Because we help
raise money for school and community groups, if we offer discounts,
it takes away from what we can donate back to those groups. If you have any questions regarding this, please do
not hesitate to contact us. We do offer packages when shoot a team's athlete & team photos (not action photographs).
10. Can I
buy the digital image or a CD of images?
-top-
Black and White Services does not release
the original image files if you have purchased a print through our site
for free. You are able to purchase a digital file for $35.00 per each image. These images can be purchased online!
11. Are your
photographs in color or black & white?
-top-
Yes, all of our photographs are sold
in color. Our name, Black and White Services, is merely that, our name.
However, if you like, we can convert a photo to Black and White for
you at no additional cost. Oddly enough, this is one of the most common
questions we get asked!
12. Can I order your pictures over the phone, through email, or through the mail?
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Effective May 2008, our photographs are only for sale through the website. Due to our time constraints, having to fulfill orders sent through the mail, was taking us 2-3 weeks to deliver the prints. By ordering online, you receive them much faster. We cannot accept phone orders or orders via email. Please call before ordering online if you have any questions or concerns. This does not apply to AFUMC members, ACS Employees or Ashland MS/HS Coaches.
13. Can
I order prints from different albums or galleries?
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ORDERS WITH EXPOSURE MANAGER (NEW HOSTING SITE):
You are able to order pictures from any sport or event hosted through our site (not including photos hosted on Shutterfly). Simply add photos to either your shopping cart or add to your favorites. For questions regarding this, please contact us. By ordering all of your prints in one order, you save on your shipping charges!
ORDERS WITH SHUTTERFLY:
You are able to order pictures from different
albums within the same gallery. However, you are not able to order pictures
from different galleries. An example would be that you could order multiple
prints from different football games, but you could not order pictures
from a basketball game and a swim meet in the same order. When viewing
pictures, to order additional images from a different album, follow
these instructions:
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