GENERAL
1. Why do you donate the profits back?
2. Why don't you shoot
away sporting events?
3. When do you donate
the profits back to any given team?
4. How long will you keep
the pictures online for?
5. Do you sponsor any teams, groups or events?
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USING OUR SERVICES
6. Can you come photograph my/my child's event?
7. How much do you charge to photograph
an event?
8. Are you available for private events, family shoots, weddings, etc?
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ORDERING PHOTOGRAPHS
9. Do you offer any packages or quantity
discounts?
10. Can I buy the digital image or a CD of images?
11. Are your photographs in color or black &
white?
12. Can i order your pictures over the phone, through email, or through the mail?
13. Can I order prints from different albums or galleries?
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ISSUES WITH SHUTTERFLY
14. Part of my order is missing. Where's the rest?
15. I received the wrong pictures with an online order.
What do I do?
16. I received an email about free shipping or a special
discount through Shutterfly. Why does that not apply to my order?
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GENERAL
1.
Why do you donate the profits back?
-top-
Because we view what we do as a ministry, not a business. All of us
involved have other jobs that allow us to pay the bills...we are just
thrilled that people like our pictures enough to buy them. Because we
view this as a ministry, we are thrilled when we are able to give back
to our community! Our faith guides what we do...not the money.
2.
Why don't you shoot away sporting events?
-top-
Because of our schedule, it makes it difficult for us to get away. There
are those rare exceptions. If you have an event outside of Ashland you
would like us to cover, we either ask that you cover our gas expenses
or provide a ride.
3.
When do you donate the profits back to any given team?
-top-
We tend to donate the profits back following the conclusion of the season
that event was held. If you have not yet received your donation check
and would like to request it, please contact us.
4.
How long will you keep the pictures online for?
-top-
At this point...FOREVER! Our current arrangement with Shutterfly.com
is for unlimited hosting. As long as this doesn't change, we will keep
the pictures posted. How's that for service!
5. Do you sponsor
any teams, groups or events?
-top-
It depends. Since most of
the money we donate back is directly linked to the photograph sales
from that team/event, it's hard to donate to additional groups. However,
in the past we have sponsored several baseball teams and are hoping
to sponsor a wrestling tournament for the local Team JAWS Youth Wrestling.
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USING OUR SERVICES
6. Can you
come photograph my/my child's event?
-top-
We can sure try. Please understand that all of us associated with Black
and White are volunteers. We will come to your event depending on our
availability, weather, and location. Click HERE
to learn how to request our services.
7. How much do
you charge to photograph an event?
-top-
If it is a sporting event in Ashland we charge nothing for our services.
All we ask is that you help distribute our cards to those in attendance.
If the sporting event is outside of Ashland we charge $0.505 per mile
and any meals (i.e. if we are there over lunch or dinner, we ask that
a meal be provided). If it is a private event we charge $15 per 1/2
hour (weddings are at a different rate). For more information on our fees, please contact us.
8.
Are you available for private events, family shoots, weddings, etc?
-top-
Yes. But again, it all depends on our availability. To arrange a private
session, please email Tim
Black.
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ORDERING PHOTOGRAPHS
9. Do you
offer any packages or quantity discounts?
-top-
At this point, no. First and foremost, we help
raise money for school and community groups and if we offer discounts,
it takes away from what we can donate back to those groups. Also, Shutterfly
does not give us the option to offer packages and because we actually
charge more for our mail orders, we are not currently offering discounts
for those orders. If you have any questions regarding this, please do
not hesitate to contact us.
10. Can I
buy the digital image or a CD of images?
-top-
Black and White Services does not release
the original image files if you have purchased a print through our site
for free. We will, however, sell the digital image on CD for $45.00
per image. If an AHS parent's group wishes to use our images for their
season-end banquet, we will gladly temporarily release the images with
conditions. If you are interested in purchasing a digital image, please
contact us.
11. Are your
photographs in color or black & white?
-top-
Yes, all of our photographs are sold
in color. Our name, Black and White Services, is merely that, our name.
However, if you like, we can convert a photo to Black and White for
you at no additional cost. Oddly enough, this is one of the most common
questions we get asked!
12. Can i order your pictures over the phone, through email, or through the mail?
-top-
Effective May 2008, our photographs are only for sale through the website on Shutterfly. Due to our time constraints, having to fulfill orders sent through the mail, was taking us 2-3 weeks to deliver the prints. By ordering online, you receive them much faster. We cannot accept phone orders or orders via email. Please call before ordering online if you have any questions or concerns.
13. Can
I order prints from different albums or galleries?
-top-
You are able to order pictures from different
albums within the same gallery. However, you are not able to order pictures
from different galleries. An example would be that you could order multiple
prints from different football games, but you could not order pictures
from a basketball game and a swim meet in the same order. When viewing
pictures, to order additional images from a different album, follow
these instructions:
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